How Do I Create An Account?

Creating an account is a snap. You can Create An Account before placing an order, or simply place your first order as a guest. When your order is complete, you will be given the option to save your information and create an account.


Which types of fabric can I choose from? 

We have a variety of fabrics you can choose from to make your pets dream bed. The first fabrics you see on our selection are shag fabrics. Shags are made out of faux fur. Faux fur is easy to clean and is a fabric that last longer due to its synthetic fibers which are more resilient and can stand up to frequent wear. Our next fabrics are Minky. Minky is a special type of plush fabric that is similar to fleece but softer and thicker. The high quality of minky fabric prevents its colors from fading and its warmth from decreasing over time. We also carry outdoor fabrics. Outdoor fabrics are known to be impermeable and durable. This fabrics can endure the harsh rays of the sun and are also known to be fade-resistant, which is an added benefit. If you want to take a look at our fabrics you can go to support and click on "Our Fabrics" or you can also see them in the product fabric selection.


Are your products machine washable?

All of our products are machine washable but they have specific instructions on how to do it properly. Please follow the washing and drying instructions on our Care Instructions page. 


Can I Order By Phone?

Yes, we would love to have you as a happy Bessie + Barnie customer. Call us at 786-275-4773.


Can I Cancel My Order?

Yes you can, if you cancel your order within two days of purchase we will refund the full price.


Where Is My Order?

As all our products are custom made for you, at the moment you make your order we will start manufacturing it. After your order has been produced, the Shipping times are from 1-5 business days, depending on your location. Don’t worry, your order is important to us and we are working hard to ship your order as soon as possible. For more detailed information you can check our Shipping & Returns page.


Can I Return An Item?

In the unusual event that the product received is not what you ordered (different size/color) or is defective, please email Bessie + Barnie Customer Service at until 7 days of your product delivery to obtain a Return Merchandise Authorization (RMA). We will exchange it for the correct product at our expense. Please note that the product must be unused and returned in its original packaging to be considered for an exchange and we reserve the right to determine whether an item has been used or washed. For more information visit our Shipping & Returns page.


Is Secure?

Yes. Your purchases on are safe and secure. During the checkout process, we use secure socket layer (SSL) technology to encrypt your financial data as it transmits over the web. This ensures that your transaction is not viewable by third parties. The SSL layer technology appears on check out pages where financial data is transferred. You will see a tiny lock icon in the top left of your browser that says secure when you are on a SSL page. For more, visit our Privacy Policy page for details.


Do You Sell Wholesale?

Yes. For more information visit our Retailers page.


More Questions?

Simply Send Us An E-Mail. We respond to all e-mails within one business day and we will do our best to make your experience a great one!




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