Refund policy

Exchange policy

Bessie + Barnie is different from other companies in the sense that we like to think we create dreams. You dream of a product, it is our absolute pleasure to make it! We want to ensure your complete satisfaction with all of our products that are especially manufactured and custom made for your pet.

In the unusual event that the product received is not what you ordered (different size/color) or is defective, please contact Bessie + Barnie Customer Service at +1 (786) 275-4773 or info@bessiebarnie.com until 7 days of your product delivery to obtain a Return Merchandise Authorization (RMA). We will exchange it for the correct product at our expense. Please note that the product must be unused and returned in its original packaging to be considered for an exchange and we reserve the right to determine whether an item has been used or washed.

In cases other than these, as our team manufactured the products custom made and especially for your pet, we do not accept returns or exchanges. Please note that original shipping charges are non-refundable. For items purchased through a third party retailer (website or store) please contact them directly for return instructions.

If you have additional questions, please call Bessie + Barnie Customer Service at +1 (786) 275-4773 or info@bessiebarnie.com and we will be happy assist you in any other concerns regarding your order.