Terms & Conditions

Terms and Conditions

Welcome to Bessie + Barnie website! We hope you have enjoyed your experience and that you come back to visit our online shop many times. If you are using this website and purchasing products from Bessie + Barnie, please note that you are agreeing to comply with and subject to the terms and conditions below.


General Information contained on this website is for your personal use and information and Bessie + Barnie reserves the right to change or amend it at any time without notice. Please note that our website contains material which is licensed to Bessie + Barnie and which is prohibited from being reproduced in any form, including, but not limited to, our logo, design and pictures.

Pricing and Payment

The prices listed are exclusive of all sales, use, excise or other taxes. Bessie + Barnie reserves the right, at any time, to change its prices for products or services sold, effective immediately upon posting on the site or by another form of communication. The payment of any state sales tax is a responsibility of Purchaser in respect of local regulations.

Payment is due upon placement of order and Payment method will be credit card (Bessie + Barnie accepts Visa, MasterCard, or American Express). In case of lack of payment, Bessie + Barnie may pursue legal or equitable remedies being entitled to reimbursement for collection costs and attorney fees without any time limit.


As all our products are custom made for you, at the moment you make your order we will start manufacturing it. The turn around time for production is up to 14 business days, depending on the size of your order. As soon as your order is ready, it will be shipped the following business day according to the method of shipping selected by you. Once your order is shipped you will receive a shipment confirmation email that includes your tracking information.

Customers are solely responsible for any customs, foreign taxes, duties or other fees that may be imposed by a foreign country to take delivery of customer’s order. In order to comply with export regulations, Bessie + Barnie are required by U.S. law to declare the exact value of all items ordered.


In the unusual event that the product received is not what you ordered (different size/color) or is defective, please email Bessie + Barnie Customer Service at info@bessiebarnie.com until 7 days of your product delivery to obtain a Return Merchandise Authorization (RMA).  Please note that the product must be unused and returned in its original packaging to be considered for an exchange and we reserve the right to determine whether an item has been used or washed. 

In cases other than these, as our team manufactured the products custom made and especially for your pet, we do not accept returns or exchanges. Please note that original shipping charges are non-refundable. For items purchased through a third party retailer (website or store) please contact them directly for return/exchange instructions.

All items listed as FINAL SALE or RETIREMENT SALE are unable to be returned or exchanged.


Bessie + Barnie usually updates customers with offers by emails or sale notices, but if you wish to not receive them, please email Customer Service at info@bessiebarnie.com .

Collection, Use & Disclosure of Your Personal Information Customers must inform certain Personally Identifiable Information to use our website and make purchases. As a condition of navigating our website and making purchases and transactions, you represent that you have first read and consent to our Privacy Policy and agrees with the use and disclosure of your Personally Identifiable Information as described therein.

Please observe that our Privacy Policy & terms and conditions are modified from time to time, so it is important to review our Privacy Policy before making purchases.


Purchaser shall indemnify and hold harmless Bessie + Barnie against any type of liability. In any case, Bessie + Barnie shall not be liable for any type of damages, including but not limited to incidental or consequential damages, for injury to any property or to any person, by reason of the person & negligence or otherwise in connection with the safe delivery or use of the products pursuant to this Agreement.

Force Majeure

Bessie + Barnie and Purchaser shall not be liable for delay in the performance of any of its duties under this Agreement arising out of causes beyond its control (including but not limited to acts of nature, governmental action, embargoes, epidemics, strikes.)

Entire Agreement

The terms and conditions set forth in this Agreement shall constitute the entire agreement between Bessie + Barnie and Purchaser relating to the sale of the products described in any Attachment, or in a subsequent purchase or sales order.

No conflicting or final terms or conditions which may appear in any order or other document of Purchaser shall be of any force or effect unless accepted and agreed to in writing by an officer of Bessie + Barnie.


This Agreement shall be binding upon the parties and their respective successors and permitted assigns. Neither this Agreement nor any variation or modification of this Agreement or waiver of any of the terms or provisions hereof shall be deemed valid nor binding upon Bessie + Barnie unless in writing, signed by an officer of Bessie + Barnie and delivered by Bessie + Barnie to Purchaser. Failure by either party to enforce the terms hereof shall not be deemed a waiver of future enforcement of that or any other term.

Governing Law

This Agreement shall be construed and enforced in accordance with the procedural and substantive Laws of the State of Florida, United States of America and the federal and state courts located in Florida shall have jurisdiction over any matter arising in connection with this Agreement (except for conflicts of laws provisions of such state). The parties agree that venue for any matter arising from this Agreement shall be resolved in the County of Miami Dade, Florida.


Notices under this Agreement shall be in writing and send by registered mail, postage prepaid to Bessie + Barnie, 1915 NW 82ND AVENUE, DORAL-FL, 33126. Notices to Purchaser shall be sent to the Purchaser at the address provided to Bessie + Barnie.

August 2019